Responsible Gambling at MadCasino
We believe gambling should remain a form of entertainment, not a source of income or a way to solve financial problems. This page explains how MadCasino players can stay in control, set limits, request support and understand the responsible gambling tools available on the platform. MadCasino is operated by Softon Ltd under Anjouan licence ALSI-202409012-FI1, listed as valid until 6 September 2027 in the Anjouan licence register. The licence regulates the operator; it does not replace your duty to follow the laws of your own country.
Legal Status and Player Rights
Who regulates online gambling
Every country sets its own gambling rules. Some run a domestic licensing system and publish a list of authorised operators, some block unlicensed websites or payments, and some keep a national self-exclusion register. MadCasino holds an offshore licence from Anjouan (Union of Comoros), not a local licence in your country. Local laws may distinguish between licensed domestic operators, foreign operators, and the legal responsibilities of individual players. Players should always check whether participation in online gambling is permitted under the laws that apply to them.
Your legal position as a player
In many jurisdictions, gambling regulation focuses primarily on operators, licensing, advertising, payment processing, and player protection measures. However, rules may differ by country. Players are responsible for checking whether they are allowed to access and use online gambling services under local law. MadCasino's terms exclude residents of and visitors from the USA, the Netherlands, France, the United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden and the Dutch Caribbean, as well as FATF-blacklisted and sanctioned countries. Using a VPN or proxy to hide your location is prohibited.
The adult player's right to choose
Adult players have the right to make their own entertainment choices and manage their personal spending. The operator's role is to provide clear information, age controls, account limits, self-exclusion tools, and access to support resources. Responsible gambling is based on informed choice, transparency, and player control.
This information is provided for general informational purposes only and does not constitute legal advice. Gambling laws may change, and their application may depend on the player's location, citizenship, payment method, and other factors. Players are responsible for verifying whether online gambling is permitted in their jurisdiction.
Age Restriction: 18+
Minimum gambling age
- You must be at least 18 years old, or older if the law where you live sets a higher gambling age.
- You confirm your age when you register, and persons under 18 may not use the website.
- MadCasino may request identity documents at any time; full KYC includes a photo ID and a selfie with that ID.
- False data or suspected underage use leads to account restriction or closure; balances are handled under the terms.
Parental control
If minors use your devices, protect them with parental-control software such as Qustodio or Net Nanny, gambling blockers such as Gamban or GamBlock, or the built-in restrictions in Windows, macOS, iOS and Android. Never share your login details or leave a casino session open.
What Responsible Gambling Means
Responsible gambling is not only about addiction. It is a normal way of playing for everyone: decide in advance what you can spend, treat any loss as the cost of entertainment, and stop when it stops being fun.
| Responsible gambling means | Avoid |
|---|---|
| Setting a budget before you start | Chasing losses |
| Playing for entertainment | Treating gambling as income |
| Taking regular breaks | Long emotional sessions |
| Knowing the game and bonus rules | Betting impulsively |
| Playing with a clear head | Gambling under alcohol, stress or debt |
Are You in Control?
Answer these questions honestly:
- Do you gamble with money intended for bills, rent, food, or family needs?
- Do you try to win back losses immediately?
- Do you hide gambling activity from family or friends?
- Do you feel anxious, angry, or guilty after gambling?
- Do you increase stakes to feel the same excitement?
- Do you gamble longer than planned?
- Do you borrow money to continue gambling?
- Do you find it difficult to stop even when you want to?
- Has gambling affected your work, studies, sleep, or relationships?
- Do you think gambling could solve financial problems?
0–1 "yes": keep using limits and breaks. 2–3 "yes": consider stricter limits or a cool-down. 4 or more "yes": stop gambling and contact a support organisation listed below.
Player Control Tools at MadCasino
The MadCasino responsible gaming page lists the tools below. The page does not say where each tool is set, so if you cannot find one in your account, ask live chat or support@madcasino.io.
Deposit limits
What it is: a cap on how much you can deposit in a period. When to use: before your first deposit, as a budget. How it works: limits run for periods from 24 hours up to one week. You can lower a limit at any time; you cannot raise it until the current period ends.
Betting limits
What it is: a cap on the size of your bets. When to use: if you tend to raise stakes during an emotional session. How it works: same 24-hour to one-week periods as deposit limits; decreases apply, increases wait for the period to end.
Loss limits
What it is: a cap on how much you can lose in a period. When to use: if you want a hard stop on spending regardless of deposits. Where to set it: not stated on the page; ask support if you cannot find it.
Session limits
What it is: a limit on how long you play. When to use: if sessions often run longer than planned. Automatic reality-check pop-ups were not listed among MadCasino's tools, so set a phone timer as well.
Cool-down (timeout)
What it is: a short break of 1 to 48 hours. During a cool-down you cannot deposit or play, but you can still withdraw. When to use: after a big loss or a tense session.
Transaction history
What it is: a record of your deposits, bets and withdrawals. When to use: check it weekly to see your real spending, not the amount you remember.
How to request help from support
If you want to set a limit, take a break or request self-exclusion, contact support and clearly state the action you want, the period and your username. Live chat is available 24/7 according to the casino. Self-exclusion requests must be sent by email from your registered address — a chat message alone is not processed.
Self-Exclusion
Self-exclusion is the strongest tool. Send an email from the address registered on your account to support@madcasino.io and state the period you want. It starts after MadCasino confirms it by email.
- Periods start from one day; indefinite self-exclusion is also available.
- Your account is blocked: you cannot log in, deposit or play.
- Withdrawals are also blocked during the period, so the responsible gaming page advises withdrawing your balance before you self-exclude.
- The 2024 version of the terms we saw says self-exclusion cannot be shortened or cancelled; confirm the current rule with support before you request it.
- Do not open a new account during self-exclusion; duplicate accounts break the terms.
Balance, bonuses and open bets
If you request self-exclusion, access to your account may be restricted. Any remaining withdrawable balance will be reviewed according to the terms and conditions, KYC, AML, and payment verification requirements. Active bonuses, pending bets, or promotional rewards may be handled according to the applicable rules. Bonuses or free spins used before the request are not refunded, according to the refund policy.
National Self-Exclusion Registers
Many countries run a national register that blocks you from all locally licensed operators. Examples:
| Country | Register |
|---|---|
| Denmark | ROFUS |
| Belgium | EPIS |
| Czech Republic | Rejstřík vyloučených osob (RVO) |
| Lithuania | LPT self-exclusion system |
| Germany | OASIS |
| Sweden | Spelpaus |
| Netherlands | Cruks |
| United Kingdom | GAMSTOP |
National self-exclusion systems usually apply to operators licensed in that jurisdiction. They may not automatically block access to all offshore websites, including MadCasino. Players who want broader protection may also use blocking tools such as BetBlocker or Gamban, and should self-exclude directly with MadCasino as well.
Blocking Software and Cross-Platform Tools
| Tool | Type | Notes |
|---|---|---|
| BetBlocker | Free blocking tool | Blocks gambling websites and apps |
| Gamban | Paid blocking tool | Multi-device gambling blocking |
| GamBlock | Paid blocking software | Stronger device-level blocking |
| Qustodio | Parental control | Useful for families |
| Net Nanny | Parental control | Website and app filtering |
Blocking software can help players restrict access to gambling websites across multiple devices. These tools are especially useful when a player wants stronger protection than account-level limits.
Get Help
MadCasino's site does not name local support organisations, so contact a service in your own country first; your national gambling regulator or health service usually lists one. International options:
| Organisation | Support type | Contact |
|---|---|---|
| Gambling Therapy | Free online support and chat in several languages | gamblingtherapy.org |
| Gamblers Anonymous | Peer support meetings worldwide | gamblersanonymous.org |
| BetBlocker | Free blocking of gambling sites | betblocker.org |
If gambling makes you feel hopeless or unsafe, contact your local emergency number or a crisis helpline immediately.
Operator Responsibilities
- Registration is closed to anyone under 18, and identity and age are checked through KYC.
- AML procedures use simplified, standard and enhanced due diligence, and suspicious activity is reviewed.
- Accounts can be restricted, and limits, cool-downs and self-exclusion are available on request.
- Marketing consent is optional at registration and is not required to play.
- Bonus terms, including wagering and maximum bets, are published in the terms and on each offer.
Fair Play, RTP and Game Transparency
MadCasino states that its slot machines are RTP-certified, and its Fairness & RNG page describes random number generation and cryptographic hashing. No independent laboratory certificate is published on the site, so we do not name one. We did not open individual games, so read each game's rules screen yourself before betting.
Data Protection and Privacy
Responsible gambling requests should be handled confidentially. MadCasino's privacy policy describes how identity, contact, location, device and IP data are processed, and its AML rules keep KYC documents, transactions and correspondence for five years after the last activity or account closure. Data may be used to meet legal and AML obligations. A self-exclusion request should never be treated as a reason to send you offers.
Marketing Restrictions
- Marketing by SMS and email requires your consent; you can withdraw it at any time.
- Self-excluded players should not receive promotions. Tell support if you do.
- Gambling advertising must not target minors.
- No bonus guarantees a win, and bonuses are not a way to earn money.
Responsible Gambling Notice for International Players
- Minimum gambling age: 18+, or higher where local law requires it
- Operator licence: Anjouan, ALSI-202409012-FI1 (offshore)
- National self-exclusion register: depends on your country; it may not cover offshore casinos
- Restricted countries: listed in section 3.1.2 of the MadCasino terms
- Recommended support: a local helpline in your country, or Gambling Therapy online
Players should be aware that online gambling rules may differ depending on whether an operator is locally licensed, foreign-licensed, or not authorised in the local market. This page does not confirm that MadCasino's services are legally available in your country. Players are responsible for checking the rules that apply to them before registering or playing.
Responsible Gambling FAQ
Can I cancel MadCasino self-exclusion early?
Probably not. The 2024 terms we saw say a confirmed self-exclusion cannot be shortened or cancelled before the period ends, and the current pages mention no early exit, so ask support before you request it. If you only need a short break, use the 1–48 hour cool-down, which still allows withdrawals.
What happens to my balance if I self-exclude?
Withdrawals are blocked during self-exclusion, so MadCasino's responsible gaming page advises withdrawing your balance before you request it. Any remaining balance is reviewed under the terms, KYC and AML rules. Bonuses and free spins already used are not refunded, and open bets are handled under the applicable rules.
Does my national self-exclusion register block MadCasino?
Usually not. National registers such as ROFUS, Spelpaus or OASIS apply to operators licensed in that country, while MadCasino holds an offshore Anjouan licence. For wider coverage, self-exclude with MadCasino by email as well and install blocking software such as BetBlocker or Gamban on your devices.
Can I raise my deposit limit straight away?
No. Deposit and betting limits run for periods from 24 hours up to one week, and you cannot increase them until the current period ends. Lowering a limit is possible at any time. This delay protects you from raising limits in the middle of an emotional session.